common questions

CAN I SHOP ON MY OWN?

You have hired CURATED to design and complete a vision for your space and we ask that you not select or purchase items because that selection may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

01

WHAT ADDITIONAL COSTS CAN I EXPECT?

CURATED does its best to give you a full cost outlook of each item, but additional costs such as shipping, storage, installation, and delivery to your home are specific to each project and billed accordingly.

02

DO YOU WORK WITH CONTRACTORS?

CURATED will work with the contractors hired by the client. We love working with other design professionals to create your custom space. CURATED prefers to use professionals that we have worked with on previous projects and can provide recommendations when necessary. CURATED does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.

03

HOW LONG DO PROJECTS NORMALLY LAST?

This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of our control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.

04

HOW DO I PLACE AN ORDER?

Once you receive a Proposal you have 3 days to either accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects along with full payment is required to place an order. No item will be ordered by Designer until Designer receives a signed proposal and full payment.

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CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? 

Most often orders cannot be canceled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are non refundable.

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WHEN ARE PAYMENTS DUE?

Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.

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WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE TO THE SCOPE?

Based on the scope of the new project, CURATED can assess if the additional design work is charged on an hourly rate of $200 per design hour.

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WHAT IF I HAVE CONCERNS ABOUT AN ITEM?

Please bring these to our attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.

09

WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & A PROPOSAL? 

A Specification is a document where we provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where CURATED requests payment for items to be purchased on your behalf. Proposals are payable to Curated Design Studio.

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HOW ARE ITEMS DELIVERED?

Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased go into a licensed, bonded, insured and climate-controlled warehouse awaiting installation.

It is our policy to deliver items to client’s homes directly or on multiple trips. Clients are responsible for all shipping, storage, & delivery fees.

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